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May 28 2012 at 10:52

When a product is defective, YOU opt for repair, refund or replacement

IT’S a disgrace that some retailers continue to blatantly flout the most basic consumer protections provided for by the Consumer Protection Act (CPA). Harsh words, but justified.

The act’s section 56, which deals with the consumer’s right to return goods within six months of purchase if they “go wrong” in some way, is not difficult to grasp.

It’s very simple, and there is absolutely no excuse for store employees to be getting this wrong, almost 14 months after the act came into effect.

It’s supposed to work like this: all goods bought after April 1 last year come with what the CPA calls an “implied warranty of quality” of six months. So during those six months, if the product malfunctions in some way, you can return it for your choice of repair, refund or replacement.

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