If I was asked to sum up the one most important things I’ve learnt in 15 years of consumer journalism I’d quote that lovely line from an old Tom Waits song: “The large print giveth and the small print taketh away.”
Reading every word of the small print is a real schlep. It takes time and it makes you look petty and pedantic. “It’s just usual stuff,” I’ve been told by hospital admission clerks and employees of “adventure” companies who apparently believe they can kill or injure me through their gross negligence and not be held accountable, if I just sign on the dotted line.
Quite a few readers and tweeters have complained about being "spammed" by the Democratic Party.
Darryl Kruger of Swellendam wrote: "I have been receiving a large number of spam emails and SMSs from them. On contacting the DA hotline and asking where they got my details from, they told me from the National Consumer Database. I know that there is no such thing as the National Consumer Database. I reported this to the Direct Marketing Association (DMA). I was informed that there is nothing I can do as political parties have somehow found a loophole in legislation and are able to get hold of contact details and are able to contact potential voters.
Having a spot of finger trouble can be an expensive business when it comes to making online purchases or payments.
It’s become the norm for consumers to make airline bookings – particularly domestic ones – online, but best you have your wits about you, because if you spell a name wrong or click on the wrong date or destination, you may find it’s not quite so simple to fix the problem.