Consumer Watch

Wendy Knowler fights for your rights...

Wendy Knowler masthead
February 10 2014 at 10:37

With the petrol price nudging R14 a litre, fuel consumption has become a primary factor in motorists’ choice of a car.

Motor manufacturers have responded to the demand for leaner, greener cars by producing more efficient engines without sacrificing performance.

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February 5 2014 at 10:38

Until recently, companies could contain and manage consumer complaints within their call centres and customer care divisions.

That began to change locally when hellopeter.com created a public platform for consumer gripes, and social media have taken that to a whole new level.

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February 3 2014 at 10:12

Just before Christmas, as I walked out of a packed store with my purchases, the security apparatus at the exit let rip with its “Stop, thief!” alarm.

All eyes turned to me. The security guard told me to wait, calmly took the packet from me, returned to the till point, pinpointed the security sticker which had not been successfully de-activated, and sent me on my way with a “sorry”.

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January 27 2014 at 09:52

Reader Wendy Alexander posed a very interesting question to me on Twitter last week.

When consumers return goods to stores within six months of purchase, requesting a refund, replacement or repair in terms of the Consumer Protection Act (CPA), they are often told that before a decision can be made, the goods must first be sent away for a technical “assessment” to rule out user abuse.

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January 22 2014 at 10:18

I’m so angry and distressed about continuing reports of consumers’ right to return defective goods being trampled on by ignorant or exploitative stores, I’m having a hard time resisting a Mbalula moment.

Almost three years after the Consumer Protection Act came into force, shop assistants and managers really shouldn’t be confused about this.

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