The Consumer Protection Act gives us a lot more rights than we used to have, but don’t make the mistake of assuming it applies to every sale.
If you buy a puppy, for example, and it turns out be riddled with disease or deformed, you can’t demand your money back or a refund of your medical expenses, because the act doesn’t cover animal purchases.
Credit card companies in the UK were under fire last week for keeping consumers in the dark about why their credit applications were rejected. A survey of 2 000 people, conducted by UK consumer watchdog Which?, found that nearly half of those who had had an application turned down in the last two years, were dissatisfied with the reasons given for the refusal.
About 79 percent said they were not given specific reasons for the rejection, and 30 percent said they were not given any reason at all.
Quite a few readers enjoyed the story in last week’s column about Cape Town attorney Rudi Ackerman billing a company which kept sending him unsolicited marketing SMSes.
Despite him telling the company to stop and warning that he’d charge his hourly rate for wasting his time if it persisted, the SMSes kept coming, so he sent the company a bill for almost R1 000, which, surprisingly, was paid without argument.