Reader Wendy Alexander posed a very interesting question to me on Twitter last week.
When consumers return goods to stores within six months of purchase, requesting a refund, replacement or repair in terms of the Consumer Protection Act (CPA), they are often told that before a decision can be made, the goods must first be sent away for a technical “assessment” to rule out user abuse.
I’m so angry and distressed about continuing reports of consumers’ right to return defective goods being trampled on by ignorant or exploitative stores, I’m having a hard time resisting a Mbalula moment.
Almost three years after the Consumer Protection Act came into force, shop assistants and managers really shouldn’t be confused about this.
In October I asked the major networks what they were doing to protect their subscribers’ pre-paid airtime and bills from being “attacked” by Wasps – wireless application service providers – who trade in monthly subscriptions for “content”, which is mostly frivolous extras, from ringtones to adult content.
For years, cellphone users have complained that they’ve been “stung” by daily or weekly charges for a subscription they didn’t agree to.