It’s been a revealing few weeks on the insurance front. For the first time, the ombudsman for short-term insurance released statistics about the way short-term insurers handle claims relating to car, household contents and homeowners’ insurance.
Then the long-term insurance ombud, Judge Brian Galgut, made similar disclosures.
Short-term insurance is a highly competitive industry, each of the players trying hard to convince consumers that it provides the best-value premiums and that it’ll look after us in our hour of need: claim time.
But how do the companies shape up when it comes to dealing with claims?