Consumer Watch

Wendy Knowler fights for your rights...

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December 18 2013 at 10:09

‘Your card please…” said the man at the till in Boardmans, holding out his hand expectantly.

“What card?” I asked.

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December 4 2013 at 09:51

If I was asked to sum up the one most important things I’ve learnt in 15 years of consumer journalism I’d quote that lovely line from an old Tom Waits song: “The large print giveth and the small print taketh away.”

Reading every word of the small print is a real schlep. It takes time and it makes you look petty and pedantic. “It’s just usual stuff,” I’ve been told by hospital admission clerks and employees of “adventure” companies who apparently believe they can kill or injure me through their gross negligence and not be held accountable, if I just sign on the dotted line.

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December 2 2013 at 09:24

It’s the season to be scammed. Yes, dear readers, the fraudsters are in full force right now, desperate to catch as many consumers as possible in the annual festive retail splurge.

Most of them have used the internet to set their bait, and now lie in wait for the inevitable victims to transfer money into their bank accounts.

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November 27 2013 at 10:45

I get a lot of interesting e-mails from readers, querying whether they have a right to contest a company’s returns policy, but Ravi Moodley of Joburg’s pink toilet seat case stands out.

He chose to buy the R220 rosy seat from a building supply warehouse in Durban, having had no success finding one in Joburg.

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November 26 2013 at 06:05

Quite a few readers and tweeters have complained about being "spammed" by the Democratic Party.

Darryl Kruger of Swellendam wrote: "I have been receiving a large number of spam emails and SMSs from them.  On contacting the DA hotline and asking where they got my details from, they told me from the National Consumer Database.  I know that there is no such thing as the National Consumer Database.  I reported this to the Direct Marketing Association (DMA). I was informed that there is nothing I can do as political parties have somehow found a loophole in legislation and are able to get hold of contact details and are able to contact potential voters.

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