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About Me | About My Blog

April 29 2013 at 09:54

Self-appointed sell-by date monitor on a mission

I met a consumer hero last week. His name is Simon Mathale, a 29-year-old entrepreneur who lives in Mamelodi.

The youngest of 10 children, he has a mechanical engineering qualification, but these days makes a living by handling red tape – registrations, tax and UIF – for small business owners who would have to shut up shop do the schlep work themselves.

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April 24 2013 at 09:48

Why containers are too big for their contents

I regularly get e-mails about “over-packaging” from readers who say it gives consumers the impression they’re getting more than they really are, it adds unnecessary cost and it’s not environmentally friendly.

Those giant cereal boxes with relatively small bags of cereal inside them are often cited as examples of annoying over-packaging.

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April 22 2013 at 10:43

Got food poisoning? Prove it

The “donkey” meat story is scandalous in many respects, but it isn’t a food safety issue.

Ethically and legally, there simply shouldn’t be undeclared pork, beef, donkey or goat, or anything else, in your mince, sausages or burgers.

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April 17 2013 at 08:39

Repair, refund or replace – it’s your choice

The Consumer Protection Act (CPA) has completely changed the rules when it comes to consumers returning broken goods to the shop from which they bought them.

No more can the shop insist on sending them off for repair.

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April 15 2013 at 09:54

Premiums must automatically be revised, Saia says

For years I’ve advised consumers to contact their motor vehicle insurers annually to request that their insurance premiums be lowered to account for the fact that their “wheels” are a year older, and have a lower value.

So I was thrilled to spot, in the middle of a press release jointly released by the Treasury, the Financial Services Board and the SA Insurance Association (Saia) last week, the news that Saia is to amend its code of conduct, “formalising the insurance practice of regularly and automatically reassessing the value of motor cars, without any prompting from the customer”.

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