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Wendy Knowler fights for your rights...
The weak rand affects our lives in all sorts of ways, including when we are the grateful recipients of gifts sent by family and friends from overseas by post.
Did you know that if a gift parcel has a declared value of the dollar or pound equivalent of just R400, customs duty will be imposed on the value of the item?
‘It’s not about the money, it’s about the principle.” That line crops up in many e-mails sent to Consumer Watch by disgruntled |consumers.
Sometimes it’s a small amount of money at stake – not being given 5c or 10c change, for example – and sometimes it’s a lot.
I’ve reported on many cases of unauthorised debit orders in recent years, but was recently told about one in which the level of fraud was quite ridiculous.
Lizelle Bright’s bank account was debited by Durban-based telesales company Destination Dynamics in the amount of R349 last July.
Do managers and store staff who blatantly deny people their Consumer Protection Act (CPA) rights, when it comes to the return of defective items, do so deliberately or out of ignorance?
With the CPA now more than three years in existence, I find it hard to believe it could be the latter, but perhaps I’m expecting too much.
March 14, 6am. Caltex service station, Sandton
Fitness coach Marius Robbertze fills up the tank of his Toyota Fortuner with 50ppm diesel. As he leaves, the engine malfunction warning light comes on, and the vehicle starts jerking.
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