Consumer Watch

Wendy Knowler fights for your rights...

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June 16 2014 at 07:53

Not a week goes by without me hearing from a consumer who responded to an online or traditional advert for a product or a service, wanted to buy it, but discovered at some point that the price was “a mistake” and the actual price was higher.

That scenario usually creates huge conflict between the consumer and the supplier, understandably.

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June 9 2014 at 10:44

The weak rand affects our lives in all sorts of ways, including when we are the grateful recipients of gifts sent by family and friends from overseas by post.

Did you know that if a gift parcel has a declared value of the dollar or pound equivalent of just R400, customs duty will be imposed on the value of the item?

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June 4 2014 at 10:27

‘It’s not about the money, it’s about the principle.” That line crops up in many e-mails sent to Consumer Watch by disgruntled |consumers.

Sometimes it’s a small amount of money at stake – not being given 5c or 10c change, for example –  and sometimes it’s a lot.

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June 2 2014 at 10:17

I’ve reported on many cases of unauthorised debit orders in recent years, but was recently told about one in which the level of fraud was quite ridiculous.

Lizelle Bright’s bank account was debited by Durban-based telesales company Destination Dynamics in the amount of R349 last July.

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May 28 2014 at 10:44

Do managers and store staff who blatantly deny people their Consumer Protection Act (CPA) rights, when it comes to the return of defective items, do so deliberately or out of ignorance?

With the CPA now more than three years in existence, I find it hard to believe it could be the latter, but perhaps I’m expecting too much.

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