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March 6 2013 at 07:02

Consumer's double trouble with dodgy items

Imagine buying two items, from separate departments of a retail chainstore, on the same day, and later discovering that neither were new, having obviously been previously used by someone else.

And badly at that, in the case of a microwave which came with food splatter.

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February 27 2013 at 09:56

Don’t expect a refund on a cheap flight, despite CPA

Almost two years on, South Africans are still being denied many of the protections in the Consumer Protection Act (CPA).

Take the right to cancel an advance booking, for example. The CPA says a consumer has the right to cancel an advance reservation, booking or order, and the supplier may impose a “reasonable” cancellation penalty.

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February 25 2013 at 10:33

Not so rosy when flower shops don’t deliver on the day

Valentine’s Day is a blessing and a curse for florists. It’s the busiest day of the year, which means a huge income boost, but supplying fresh, beautiful flowers – usually red roses – to the right people at the right time, on that most romantic of days, is a logistical nightmare.

At a small party on Valentine’s night I met a man who, having worked as a florist for 25 years, took a stand this year – he turned down all Valentine’s Day orders except for one, that of a very special client.

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February 20 2013 at 10:21

Accidental late card payments will cost you

Companies are generally not flexible when it comes to payment arrangements. If you don’t pay what they tell you to pay, when they tell you to pay it, you are punished – with interest, penalty fees, or both; and an adverse listing on your credit record.

Pity it doesn’t work in the reverse. As the stories featured in this column illustrate, again and again, if companies owe their customers money for some reason, they often take weeks or months to repay it, and seem flummoxed by suggestions that they should add interest or bank charges to that sum.

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February 18 2013 at 10:09

When sorry seems to be the hardest word…

How readily and genuinely people are willing to apologise for their mistakes says volumes about their character.

And it’s the same with companies.

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