Consumer Watch

Wendy Knowler fights for your rights...

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June 2 2014 at 10:17

I’ve reported on many cases of unauthorised debit orders in recent years, but was recently told about one in which the level of fraud was quite ridiculous.

Lizelle Bright’s bank account was debited by Durban-based telesales company Destination Dynamics in the amount of R349 last July.

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May 28 2014 at 10:44

Do managers and store staff who blatantly deny people their Consumer Protection Act (CPA) rights, when it comes to the return of defective items, do so deliberately or out of ignorance?

With the CPA now more than three years in existence, I find it hard to believe it could be the latter, but perhaps I’m expecting too much.

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May 26 2014 at 09:26

March 14, 6am. Caltex service station, Sandton

Fitness coach Marius Robbertze fills up the tank of his Toyota Fortuner with 50ppm diesel. As he leaves, the engine malfunction warning light comes on, and the vehicle starts jerking.

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May 19 2014 at 08:17

Short-term insurance – mainly car and household contents – is a fiercely competitive industry, with consumers being confronted with “pick us” adverts on TV, in magazines, on billboards and on the back of toilet doors in airports.

Low premiums are often the selling point, but if a low premium comes at the expense of patchy cover or an incredibly steep excess, that’s not a great deal, as many consumers have discovered when they make a claim.

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May 14 2014 at 09:54

Most of us have bought a product by mistake at some point, having mis-read the label: the wrong variant of a pack of biscuits, for example, or conditioner instead of shampoo. I certainly have – more than once.

What we’ve done is make an assumption, based on our previous exposure to the labelling of the product, or category of product we intended to buy.

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