Consumer Watch

Wendy Knowler fights for your rights...

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August 30 2010 at 04:58

MOSTLY I hear about customer service from the perspective of the consumer, usually in the form of a complaint, and in most cases, it’s a justified complaint.

Last week I spent a day listening to the companies’ take on the subject at the Customer Management World Africa Conference in Sandton.

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August 25 2010 at 04:47

I've been writing quite a bit lately about people's bank accounts being wrongfully debited, either fraudulently or in error. And here's something else to look out for on your bank statement - the double or multiple debit.

I received two complaints about this from unrelated people involving separate companies, within a few days of each other. Pam Blake, a Nashua Mobile subscriber on the Cell C network, scrutinised her cellphone account last month because it was about R600 higher than usual.

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October 9 2006 at 06:28

Put the words "cellphone" and "cancer" into an Internet search, and you could get close to 10 million results.

That says something about the controversy raging around whether the handsets most of us have come to depend on are "cooking" our brains or not.

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May 1 2006 at 08:10

Only the most delusional of women actually believe that any of the expensive jars of "age defying" creams they've bought over the years have actually lived up to their promise of making them look younger, or keeping wrinkles at bay.

But acknowledging, even to ourselves, that there is no effective wrinkle banisher to be bought at a cosmetic counter would kill the blind hope that slathering on those gorgeous smelling "moisture complexes" will spare us from looking old.

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April 17 2006 at 08:22

It had to happen. The Wonderful World of Disney has muscled into the cellphone market for kids.

Disney Mobile, which will become available in the US in June, will let parents find their children via the global positioning system (GPS) and control how many calls they make, to whom and when.

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