Consumer Watch

Wendy Knowler fights for your rights...

Wendy Knowler masthead
May 14 2014 at 09:54

Most of us have bought a product by mistake at some point, having mis-read the label: the wrong variant of a pack of biscuits, for example, or conditioner instead of shampoo. I certainly have – more than once.

What we’ve done is make an assumption, based on our previous exposure to the labelling of the product, or category of product we intended to buy.

Read full post

May 12 2014 at 10:12

If you seldom, if ever, go through your bank statement, line by line, consider this: Fraudulently acquired lists of consumers’ names, ID numbers, cellphone numbers and bank account details are apparently being traded in the marketplace. This is information that makes it easy for the ethically challenged to activate a debit order on your account, without your knowledge, much less your consent.

Every month South African banks process about 31 million debit orders, 0.4 percent – 120 000 – of which are disputed, according to the Payments Association of SA (Pasa).

Read full post

May 7 2014 at 06:12

When last did you engage with your broker or directly with your insurer about the insurance premium on your car?

If your car is no longer new, and you haven’t made that call for a few years, chances are the premium you’re paying is far higher than it could be.

Read full post

May 5 2014 at 09:38

If you suddenly had access to credit which you knew you didn’t have the means to repay, would you go on a spending spree anyway?

And if you did, and then defaulted on your repayments, whose fault would that be – yours or the credit provider who gave you credit which you clearly couldn’t afford?

Read full post

April 28 2014 at 06:43

Today being a day for reflecting on the past 20 years of our nation’s history, I thought I’d take a look at how things have changed for us as consumers since 1994.

Most of the changes, of course, have been driven by technology.

Read full post

Showing items 31 - 35 of 100