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January 14 2013 at 10:49

Is this CPA loophole oversight or was it intentional?

I have just discovered something about the Consumer Protection Act which has me absolutely gobsmacked.

When you sign a contract in person with a company, you walk away – or should – with a copy of that agreement, with relevant terms and conditions, as proof of what was agreed between you and the company.

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January 9 2013 at 09:06

Insist on your rights if store has scan policy

When some retailers introduce customer-friendly practices, it tends to create the impression among consumers that the courtesies are their legal right.

The return of “change of heart” purchases creates the most confusion in this regard.

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January 7 2013 at 09:32

Be prepared and turn the tables in your favour

I have thousands of readers to thank for the fact that I’m wise to most things which trip up consumers, be it face-to-face, on the phone or online, from outright scams to rip-offs and clever tricks used to part us from our money.

So today, I share some of what I’ve learnt from the “please help” |e-mails which pour into my inbox in their hundreds every day. Except for late December and early January, when they slow to a trickle, for which I am grateful.

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December 12 2012 at 10:49

Pitfalls of online shopping and how to avoid them

I’ve had quite a few responses to last week’s column about “penny auction” website Viaziz, which has duped many South Africans into believing they were just registering on the site when in fact they were agreeing to buy about R2 500 worth of “credits”.

The site invites people to “sign up for free” then supply their credit card details in order to complete the “registration”. But the small print reveals what they’re really agreeing to when supplying their credit card details: “Package: 300 new customer welcome credits. You will be debited R2499.99.”

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December 10 2012 at 09:45

Scientist finds undeclared meats in many food stores

Can you trust the labels on processed meats – mince, sausages, deli meats and burgers?

If a study conducted by Dr Donna Cawthorn, a food scientist with the University of Stellenbosch, is anything to go by, you can’t.

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