The customer is always right, right? Well, no, of course not. Sometimes customers are dead wrong – in trying to get something out of a company to which they aren’t entitled, or in blaming the company for something which is their fault.
I’ve been guilty of that. I’d bought one of those home hair dye kits, and applied it in a hurry before a speaking engagement.
The Consumer Protection Act gives us a lot more rights than we used to have, but don’t make the mistake of assuming it applies to every sale.
If you buy a puppy, for example, and it turns out be riddled with disease or deformed, you can’t demand your money back or a refund of your medical expenses, because the act doesn’t cover animal purchases.
Credit card companies in the UK were under fire last week for keeping consumers in the dark about why their credit applications were rejected. A survey of 2 000 people, conducted by UK consumer watchdog Which?, found that nearly half of those who had had an application turned down in the last two years, were dissatisfied with the reasons given for the refusal.
About 79 percent said they were not given specific reasons for the rejection, and 30 percent said they were not given any reason at all.