My inbox tells me it’s time for a refresher column on the Consumer Protection Act (CPA) as it applies to returns, especially as most of us appear to be in the grip of the festive season spending frenzy already.
At the root of consumers’ confusion – and that of many a retailer, too, apparently – is the failure to make a distinction between returning something that’s defective, and returning something because it’s unwanted (an unsuitable gift, a change of heart, or simply the discovery that it can be bought cheaper elsewhere).
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