Tens of thousands of drivers in
"We are committed to paying every driver every penny
they are owed - plus interest - as quickly as possible," said Rachel Holt,
Uber's regional general manager for the
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The problem stemmed from the company's failure to adhere to a 2014 change in the way it calculated its commission, according to Uber officials. The company said it noticed the problem after announcing a new route-based pricing system Friday, and rolling it out this week.
The Wall Street journal was first to report on the issue.
As a result of the procedural error, Uber was taking its 25
percent cut based on what is known as the "gross fare," which
According to Uber, that means that for a $100 trip, where the black car fund and sales tax would total about $11, Uber should have pulled 25 percent of the remaining $89. Instead, Uber said, it was pulling 25 percent of the original $100.
Uber said it's investigating whether the same issue occurred in other markets, but had not uncovered any evidence that it had by Tuesday afternoon.