Pick n Pay appoints merchandising head

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PicknPayStore Independent Newspapers Customers at Pick n Pay in Carlton centre in Johannesburg. Photo: Leon Nicholas.

Retailer Pick n Pay announced on Tuesday that international retail professional Helmut Hoerz would join the company for a two-year assignment as head of merchandising.

He will sit on the Group Exco and report to CEO Nick Badminton.

Hoerz has more than 25 years' experience in managing sales, marketing, category management, operations, merchandising and expansion in all retail formats including wholesale distribution in organisations with considerable size and scope.

“Hoerz, who takes up his new position on January 19, will bring his international expertise into play in focusing largely on general merchandise while guiding Peter Arnold, who has been appointed food merchandise director, and who will be reporting to Hoerz,” Pick n Pay said.

Arnold will also sit on the Group Exco.

CEO Nick Badminton said that the company was delighted to have Hoerz on board, particularly given the company's focus on category management, a key component of its transformation programme.

“Helmut will be an exceptional asset to the team and we look forward to his joining us,” he added. - I-Net Bridge


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Anonymous, wrote

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07:24pm on 21 January 2012
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Woolworths Canal Walk- good quality but overpriced and then, they take all their, heading towards "sell by date" products and give them to "less fortunate communties" who are actually all employed, as they come to my office with Woolworths quality donations !!, why not reduce your margin and attract more customers, why are there no floor attendants and stop importing Chinese rubbish, I want quality SA or SADC garments ??? Checkers Canal Walk - good value - average quality - verage price, nothing to rave about, but no detterent. Pick n Pay Canal Walk - bad lighting , dirty floors ,staff robotic and void Spar Edgemead and Spar Paddocks - this is where I source my Meat and Veg.

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Anonymous, wrote

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11:57am on 21 January 2012
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I wonder how many of you making these idiotic comments even know how merchandising works in the stores? I wonder how many of you have ever been into the backup storage area of ANY Checkers store - if you did you would never shop there again. They are known in the industry as the filthiest stores - even in upmarket areas. As for merchandising - this is done by different companies - Tiger Brands for eg has a company that does merchandising on all their products, other big suppliers also have different merchandising and sales staff in store. You have to also remember that Spar stores are owner run - the are not part of a big conglomorate - they are franchised - as are some of the PnP stores such as family, mini-markets. That in itself makes a big difference. All I can say is the only items I would ever buy from Checkers would be in sealed cans or bottles, and I am in the industry so I do know what I am talking about. As for Africa asking if this is news, yes it is - Business News - perhaps you are not educated or intelligent to appreciate the fact that there is always a sector somewhere that is interested - just because you have no comprehension of the subject does not render it uninteresting. Oh and Colin - you are definitely confused - no way is Spar cheaper rand for rand product for product that PnP or SRCH. The tests have been done by the consumer council many times over and Spar takes 3rd place and Woolies 4th place year after year. And of course, with Walmart on the way, all of the above and below will be blown out of the water with the arrival of the big gun!

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Ryan, wrote

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11:04am on 21 January 2012
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I prefer PNP cause i dont know which branched you go to but the ones iv been to are clean and service is good , the long lines isnt cause they bad its cause so many people prefer PNP to other stores

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biffo, wrote

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07:25am on 21 January 2012
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@cOLIN bOUSFIELD......Do I hear a touch of frustration, and because his knowledge of English is limited he starts trying to get nasty...poor little shrimp. Actually I have two spars VERY close a Hyper, 2 P n P's and an ordinary Checkers VERY close. I do the shopping and I KNOW my prices so Colin BOUSFIELD I suggest you do your home work all over again...enjoy

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G, wrote

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03:09pm on 20 January 2012
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I find PNP store way more cleaner than checkers... I shop around and find pnp to be cheaper most of the time. Not sure what you guys are on about?? Do you all work for Checkers??

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Africa, wrote

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02:38pm on 20 January 2012
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Merchandising news.

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Colin Bousfield, wrote

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12:06pm on 20 January 2012
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@Biffo Obviously you have not shopped there - cheese, milk, meat and many other items are way cheeper the PnP So if you have not actually been into the store and actually done some shopping i would suggest you keep your stupid comments to yourself Maybe you are hitting too much Doobie yourself you NOB

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Biffo, wrote

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08:40am on 20 January 2012
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@cOLIN bOUSFIELD......wHAT ARE YOU SMOKING???? ThAT is the last place I shop!!! prices NOT competitve AT ALL.

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Colin Bousfield, wrote

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05:14pm on 19 January 2012
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I stopped shopping at PnP a long time ago. Their prices are crazy their staff are useless. I currently do ALL my monthly shopping at SPAR. Prices are generally cheeper then both PnP and Checkers the staff are excellent(hell even the shelf packers greet you) there are visable managers everywhere and signs on the walls saying “Zero tolerance to poor customer service” and I have personally experienced this good service

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Anonymous, wrote

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06:29pm on 18 January 2012
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does your helmet really hurt ?

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Anonymous, wrote

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05:10pm on 18 January 2012
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I do think that they need a merchandising manager, they seem to have lost the plot. But even more that this position, they need to be able to (1) teach their staff to attend to their customers and engage with their customers, rather than spend their time chatting to their fellow workers and (2) tech their stores that adequate labelling is an essential element of running a professional retail operation. I find whole racks of products not labelled, which makes me assume that the best way to avoid having to deal with issues relating to wrong pricing is to not have any pricing, so no one can challenge you. All in all, PnP seems to be run on a Boer Maak n plan system, rather than a dedicated supermarket professional organisation.

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Sirius, wrote

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02:48pm on 18 January 2012
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PnP, PoopnPay. Really the stores are just dirty and in need of make over. Staff is nasty. Long queues at checkout counters. Moved to Woolworths and Checkers as New Year resolution

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Anonymous, wrote

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08:33am on 18 January 2012
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having worked for pnp many years before i expect to be treated in the same manner we were trained - but no such luck. when there is no stock on the shelf the packer just says no stock without even attempting to check the stockroom. what was more irritating i had to sit for over 30 min xmas weekend for a staff member at our local hypermarket - nd the aircon wasnt even working the cherry on top i had to go and stand in a very long q thereafter - whats happening pnp or do we rather have to go nd shop at checkers these days???

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Anonymous, wrote

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08:17am on 18 January 2012
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and as who is going to foot his massive salary - no doubt the poor customer.......watch out for more price increases!

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Anonymous, wrote

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08:21pm on 17 January 2012
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Hope he can improve the in-stock situation. The staff on the floor complain they can not order, R400mil sitting in some warehouse, and they are just sitting back. Today I was looking for something in hardware. The 1 meter section where it was supposed to be was empty! And this space is home to countless individual items. What a shame. That is what happens when computers run your business.

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john, wrote

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05:29pm on 17 January 2012
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so sad to see a great retailer going this way the stores are dirty the majority of stall could not give a hoot the check out people are most unhelpful and it is a case of take it or leave it this is the thanks they give back to an company that has led the way in improving there lives ) i do not shop there anymore sooooooooo sad

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Anonymous, wrote

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04:49pm on 17 January 2012
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Pick n Pay's slide over the last few years has been due to no leadership and no strategy, and it does not look as though this will change anytime soon...

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brett, wrote

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01:21pm on 17 January 2012
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pick and pay has nothing to offer, the two near me are horrible shops.

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Anonymous, wrote

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11:18am on 17 January 2012
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Congrats to Hoerz. But alas PnP needs a miracle to stop it's slide and improve the customers in store retailing experience. The PnP queues at checkouts remain just as long and the people just as surly. Shame to see a leading brand fall from grace.

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