A Washington couple has sued British Airways, saying it ruined their holiday by booking them tickets to the Caribbean island of Grenada instead of the city of Granada, Spain.
Edward Gamson and Lowell Canaday said in their lawsuit they wanted to travel from Washington to London and then to Granada, Spain. Gamson, a dentist, said he had explained his travel plans to a British Airways agent who made the reservation.
The lawsuit said the couple had received an electronic ticket that referred to Grenada but did not list the country or flight duration. They made it to London, but only realised the mistake when they took off on their connecting flight.
British Airways said this week that it had offered the couple extensive assistance. It said they had declined new flights to Granada and the airline had provided alternate free flights and enough frequent flyer points for a future trip.
British Airways eventually got the pair to Lisbon, where Gamson had planned to attend a dental conference. Gamson said the airline had offered them several hundred dollars and 100 000 frequent flyer miles, but he had used 376 000 miles and a companion voucher to book his ticket and did not think the offer was acceptable.
The lawsuit was filed in a Washington court in March and asked for $34 000 (R361 000) in compensation plus court costs and other expenses. In early June a judge denied a motion by the airline to dismiss the case. – Sapa-AP