Johannesburg - First National Bank (FNB) on Monday said it was working to resolve connectivity issues after the bank’s clients reported being unable to use their cards at the point of sale or at ATMs.
The outage, reported to have started on Sunday, hit the financial services institution as many of its clients were queuing up at ATMs to draw their salaries on payday.
FNB spokesperson Mo Hassem said the technical glitches in their system were caused by a network upgrade.
“FNB is aware of intermittent connectivity issues currently experienced by customers using our banking channels,” Hassem said in a statement.
“This is due to a network upgrade and we are taking remedial action to resolve the issue.”
Many customers took to social media to vent their anger about not being able to access their funds from FNB.
Hassem said they hoped to fully restore all services as soon as possible and apologised to FNB customers for any inconvenience caused.
ANA