During summer I have sought solace at the beach. I have been alarmed to note how many people ignore disabled or no parking signs, how they park on a yellow line or over someone’s private driveway, or can sit on the beach with their dogs right under the “no dogs” signs.
Is it a need for special attention, or merely a bad attitude? Interesting to note in countries where petty crime has been well managed and almost eradicated, that the statistics show that ultimately major crime decreases too. As the seasons change, I start thinking – surely it must be in the change of mindset, or attitude?
“Attitude determines altitude” is a wonderful saying. If you have a good attitude it will be noticed, responded to and in many instances, rewarded. Expecting special attention or thinking that you are exempt from rules and regulations is never going to help you on your career path or in life. It is hard when starting a new job in a junior position, doing a job shadow or when interning, that you may get no attention at all! Cultivate a positive, “can-do” attitude before you try to develop your aptitude. People are hired for attitude, and one person’s good attitude will affect another.
Consider how important it is when being served in a shop or restaurant, that the waitron or assistant is positive, helpful and friendly. You want to be described as that, even when in senior role. So what can you do to improve your attitude?
* Always look at the glass as being half full.
* Train yourself to start any conversation with a positive slant - even when lodging a complaint.
* Remain polite and courteous at all times.
* Grin and bear the fact that you will always have to interact and work with people who “push your buttons”. They are good for you - they make you aware of your shortcomings and help you develop patience and grow!
* Start every day with a moment of gratitude for what is going well and what you have to appreciate.
* Consider demonstrating the same in your workplace. If you are asked to work late or take on more work, it is hopefully because someone trusts that you will do a good job. Top brands have a short pay-off line which describes their brand attitude. Nike - just do it, Avis - we try harder. Think carefully about the attitude that you portray for your personal brand. What’s your three-word pay-off line? Create it and then live it.
* Jenny Handley is a brand, high performance and leadership specialist who offers individual consultations and team workshops. For information on Jenny’s books and courses visit www.jennyhandley.co.za. Follow Jenny on Twitter: Jenny_Handley and Facebook: Jenny Handley Performance Management.
CAPE TIMES