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Wendy Knowler

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REUTERS

Overbooking: your legal rights

Accommodation booked, itinerary perfectly planned, bags packed and you’re ready to go. You rush to the airport and the assistant behind the counter says, ... Read Story

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INLSA

Make no assumptions on coverage

Before you pay for a device that is dependent on some form of coverage – a 3G device or a hand-held TV – make very sure that the area in which you i... Read Story

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Reuters

Repair, replacement or refund? Know your stuff

I do have a small shred of sympathy for retailers and their suppliers when it comes to the Consumer Protection Act’s Section 56 – the bit which give... Read Story

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Items 1 - 10 of 26

A passenger looks at a flight departure information board in a terminal at Charles de Gaulle Airport in Roissy, near Paris.

Overbooking: your legal rights
February 14 2012 at 11:50

Accommodation booked, itinerary perfectly planned, bags packed and you’re ready to go. You rush to the airport and the assistant behind the counter says, in the most polite manner, “I am sorry, but the flight i... Read Story
9 comments

Can you hear me?: A client experienced coverage problems, and Cell C allowed her to cancel the contract. Picture: Tracey Adams

Make no assumptions on coverage
February 1 2012 at 10:09

Before you pay for a device that is dependent on some form of coverage – a 3G device or a hand-held TV – make very sure that the area in which you intend to use it has the necessary coverage.

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16 comments

Be clear: Game agrees that items should only be repaired if this is what the customer wants. Pictures: Siphiwe Sibeko / Reuters

Repair, replacement or refund? Know your stuff
January 30 2012 at 03:23

I do have a small shred of sympathy for retailers and their suppliers when it comes to the Consumer Protection Act’s Section 56 – the bit which gives consumers the right, for the first time, to choose their rec... Read Story
25 comments

Generous: Edgars Christmas loyalty vouchers will be honoured till the end of this year. Picture: Leon Nicholas

It’s Christmas all year round at Edgars
January 25 2012 at 03:30

Thanks to the Consumer Protection Act, there’s little chance that you’ll present a gift voucher at a store or beauty salon and be told “sorry, it’s expired”.

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7 comments

Customers at Pick n Pay in Carlton centre in Johannesburg. Photo: Leon Nicholas.

Pick n Pay appoints merchandising head
January 17 2012 at 11:00

Retailer Pick n Pay announced that international retail professional Helmut Hoerz would join the company for a two-year assignment as head of merchandising.

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19 comments

Woolworth. Photo by Simphiwe Mbokazi

Woolworths sales up
January 17 2012 at 10:37

Woolworths Holdings' group sales for the first 26 weeks of the 2012 financial year increased 11.4% over the comparable period in 2011.

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3 comments

Shoprite chief executive officer Whitey Basson. Photo: Simphiwe Mbokazi.

Shoprite turnover up
January 16 2012 at 15:46

Shoprite Holdings said that for the six months ended December 2011 it grew turnover by 13.2% to some R41.1 billion.

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0 comments

A woman looks at canned food items at the Food Bank For New York City Community Kitchen & Food Pantry of West Harlem in New York December 21, 2010. The Food Bank For New York City has seen a major increase in the number of first-time visitors who now depend on free food to prepare their holiday dinner. REUTERS/Shannon Stapleton (UNITED STATES - Tags: SOCIETY)

‘Evidence of upturn in local retailing’
December 22 2011 at 12:36

There has been evidence of an upturn in local retailing, according to SureSwipe, an independent credit and debit card swipe machine distributor.

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0 comments

The new Nike Mercurial Vapor SuperFly II soccer boot.

Nike profits up
December 21 2011 at 10:55

Nike Inc.'s second-quarter profit rose 3 percent as strong demand and higher prices for its shoes, clothes and gear offset increased costs.

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0 comments

AfricaMap

SA ranks 32nd in EMEA retail survey
December 12 2011 at 16:08

“This places SA at number 32 on the rankings of retailer hotspots, up from 37th place in 2011.”

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0 comments

Items 1 - 10 of 26