Consumer Watch

Wendy Knowler fights for your rights...

Wendy Knowler
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I know in the past that “your box is your guarantee” but how does this change with the CPA ? My MTN cell-phone is 4 months old and is faulty. I have all accessories (battery, charger etc) but no longer have the original box that the handset was supplied with. MTN says that since my “original packaging” is missing they are no longer obliged to stick to CPA. My “refund, replace or repair” options are therefore removed and instead I am left with only one option and that is repair. Is this true ?
Skramrox
Thursday, February 02, 2012

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