SA's most reliable cars named

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IOL mot jan19 jd powers . Cutaway of Mercedes-Benz C-Class, which won in the medium car category.

If short-term owner satisfaction and reliability means anything to you then read on:

The J.D. Power and Associates/CAR Magazine 2010 South Africa Initial Quality Study results have been released.

In the findings, the Hyundai i10 won the 'lower compact car' segment while the Honda Jazz trumped the 'lower small car' category and the Volkswagen Jetta aced the 'upper small car' sector.

Moving onto fancier metal, it was the Mercedes-Benz C-Class that came out tops among medium cars and in the SUV stakes the Nissan X-Trail beat the compacts while the Volvo XC60 won the 'medium SUV' category.

Chevrolet's Corsa Utility topped the compact bakkie segment and in the traditional bakkie sector is was Toyota's Hilux that emerged victorious.

Looking at the passenger vehicle manufacturers overall, Mercedes-Benz came out tops with 103 problems per 100 vehicles (PP100), followed by Honda (121 PP100) and Audi (133 PP100). Ford, Nissan and Renault ended up at the bottom of the pile in that order.

However there were some carmakers that were not ranked due to the small sample size and these are: Chery, Chrysler, Citroen, Dodge, Fiat, Geely, GWM, Jaguar, Jeep, Lexus, Mini, Mitsubishi, Opel, Peugeot and Tata.

The study (which involves 7700 new vehicles) is a customer-driven measure of problems experienced during the first three to seven months of ownership, and examines 228 individual problem symptoms across nine factors.

These are: vehicle exterior; driving experience; features/controls/displays; audio/entertainment/navigation; seats; ventilation; interior; engine/transmission and various other problems.



1. Mercedes-Benz (103)

2. Honda (121)

3. Audi (133)

4. BMW (138)

5. Mazda (142)

6. Kia (145)

7. Volvo (145)

8. Suzuki (147)

9. Toyota (172)

10. Hyundai (179)

11. Land Rover (184)

Segment Average (184)

12. Volkswagen (193)

13. Chevrolet (200)

14. Daihatsu (200)

15. Ford (212)

16. Nissan (260)

17. Renault (285)


1. Toyota (165)

2. Opel (200)

3. Isuzu (216)

Segment Average (227)

4. Ford (264)

5. Nissan (288)



1. Hyundai i10 (130)

2. Chevrolet Spark (170)


1. Honda Jazz (100)

2. Mazda 2 (120)

3. Opel Corsa (122)


Volkswagen Jetta (113)

Audi A3 (130)

Mercedes-Benz A-Class (130)


Mercedes-Benz C-Class (97)

Audi A5 (98)


Nissan X-Trail (112)

Volkswagen Tiguan (121)

Honda CR-V (125)


Volvo XC60 (127)

Toyota Land Cruiser Prado (184)


Chevrolet Corsa Utility (163)

Opel Corsa Utility (200)

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Greg, wrote

IOL Comments
03:43pm on 24 January 2011
IOL Comments

Comparing Chev & Opel utility, just shows how different the survey can be as they are exactly the same vehicle with a badge change. Also human behaviour plays a large role, if your a nagging, full of sh1t person, you may end up having more problem than others, also if one is technical you may tighten a loose door panel yourself, rather than take it back to the dealer as a problem.

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jansen george, wrote

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08:42am on 22 January 2011
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I thought scion tc get in. But not, it only has a good look. Im having problem now with my <a href="http:www.drivewire.comvehiclescion-tccoolant-antifreeze">scion tc coolant<a> now. its leaking. uurggh,,

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Brentie, wrote

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10:51am on 20 January 2011
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I am a bit at loss to understand how driving experience can be a factor.Surely one should test drive any new car before buying. I prefer to buy late model cars,with low mileage from reputable dealers as most of the initial problems have been dealt with. have been dealt with.

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Greg F, wrote

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10:39am on 20 January 2011
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many carmakers are left out due to fewer tha 50 models?? WHAT??? you then call this a reliability test and rank positions given?? Get real, those untested carmakers are producing some of the most reliable vehicles.....i have had a Colt ClubCab 4x4 for 5 years 75,000km (as a 2nd vehicle for work and sport) and it has been much more reliable than the fleet of bmw's that i've had in the past. sorry, when the survey covers all carmakers then it will be worthy of attention

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Pauline, wrote

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09:33am on 20 January 2011
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And it is Initial Quality - what about three years later when most of us are still paying of on the car? New cars should give fewer problems than older cars not true?

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Anonymous, wrote

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09:18am on 20 January 2011
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Honda Jazz????? Even after a recall for factory faults and the car catching fire due to incorrect electrical wiring insulation, it still has best quality???????? WTF

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Cobus, wrote

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09:04am on 20 January 2011
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@ Van Milder and Jose: Please familiarise yourself with the JD Power Surveys, and you will see that this is the most relevant method of determining quality. It is not just a simple 1 question survey, but a detailed multiple page questionnaire. And modelsmanufacturers are only included in the survey results if a number of surveys (I think in SA it's a minimum of 50 per model) are received, therefore limiting the statistical variance. And you have to own the model to be able to fill in a survey. Therefore subjectivity is dealt with, and cars under the average belong there, as well as top cars deserve their accolades.

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Peter, wrote

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07:51pm on 19 January 2011
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What I don't understand is that Land rover only builds SUV s so why I they all under passenger at 11th where their 184 average is on par with Toyota Prado second best Medium SUV.

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Van Milder, wrote

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04:51pm on 19 January 2011
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Could be quite subjective being based on customer response.

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Jose dos Santos, wrote

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04:45pm on 19 January 2011
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I question the validity of this survey based on the results that I see before me.

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