By Staff Reporter
Nationwide Airlines, still recovering after its temporary grounding last month, says it has been struggling to accommodate passengers who, in turn, say they have lost faith in the airline.
The Civil Aviation Authority (CAA) grounded the airline on November 30 when it suspended its approval of the airline's aircraft maintenance organisation and the certificates of airworthiness of its fleet of aircraft.
About two weeks ago the CAA ruled that Nationwide's aircraft could again take to the skies.
Rodger Whittle, Nationwide's corporate quality director, said it had been taking strain this festive season.
"We are operating with far fewer aircraft than normal. This has obviously had huge implications ... we have been inundated with calls from our clients and we can't accommodate them," he said.
Two Nationwide flights to Johannesburg were cancelled on Wednesday for as yet unestablished reasons.
Cape Town Tourism chief executive Mariëtte du Toit-Helmbold said Cape Town Tourism had received no major complaints when Nationwide's aircraft were grounded.
"It takes a long time to get consumer trust back, an expensive exercise that could be helped with better management and communication," she said.
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