Johannesburg - One of the upsides of three South African airlines going bust in the past four years is that there’s increased awareness about a previously little-known consumer protection called chargeback. It’s offered worldwide by banks and their credit card company partners, and sees those who’ve paid for goods or services with their credit cards being refunded if they don’t get what they paid for, and they haven’t been refunded.
ABSA
A card holder has 120 days from the date of travel, as reflected on the ticket, to dispute and request chargeback via Absa. Should the dispute be found to be justified, the supplier of the service is debited and the cardholder’s account is credited. Chargeback rights apply whether the merchant has been liquidated or not. To claim chargeback via Absa, phone 0861 462 273.
NEDBANK
Nedbank clients have just 30 days to raise a chargeback dispute. To claim, call the bank’s call centre at 0860 555 111.
FNB
FNB clients have 180 days from the transaction date, or the expected delivery date, to apply for a chargeback. Affected FNB customers should call 087 575 1111 to access the necessary form.
STANDARD BANK
Standard Bank gives its customers 120 days.E-mail [email protected]
The Star