Frustrated residents tell a different story

Not all Joburg residents agree that billing problems are being resolved. The Star’s Metrowatch is inundated daily with e-mails, telephone calls and faxes from aggrieved residents who are receiving massive bills but are unable to sort them out.

Many claim they are told their problems have been resolved, when, in fact, they have not.

“I have visited the council offices in Randburg about 20 times… Somehow they do not seen to be able to link up the new meter with the account.”