I have not changed details, but city stopped sending bills

Comment on this story

1Tony Dry writes:

Up until about four months ago, I received both my rates and water accounts by post and e-mail. Since then I have received no accounts by either delivery method. I have checked on the website that my details, which have not changed, are correct. I have e-mailed them to query this, to no avail.

I do keep my accounts up to date by accessing them via the website, but would enjoy getting an e-mailed account each month.

Thanks for your help.

Dry writes again: I received scanned copies of my May accounts. However, there was no assurance that this was not a once-off and that future accounts will be e-mailed automatically. Thanks for your prompt help.

2Mandana Abeyawardena writes: A prepaid electricity meter was installed in my house in Randpark on May 14 last year and I am still being charged for electricity by the council. I have submitted the necessary documentation to the council twice, but the problem doesn’t seem to get resolved.

My current outstanding amount is more than R20 000 now. I first logged this query in Randburg in mid-September and have had subsequent reference numbers.

Abeyawardena writes again: The council has reversed all the charged electricity. I am convinced that this got sorted out because of your involvement. Thank you for the good work you are doing for the public.

3Paddy Faller of Kensington, writes: I have recently received a letter from New Integrated Credit Solutions (Pty) Ltd demanding payment of the outstanding amount of R26 920. My calculations show that, since June 2010, I have been charged more than R30 000 for a non-existent meter, as well as more than R1 000 in interest charges.

I have regularly paid my account, but have excluded payment for this non-existent meter, and requested that my account be credited with all the charges for this meter as well as all the interest charges accrued.

Faller writes again: I have been contacted by the City of Joburg requesting that they do a meter reading, which I arranged for them to do. I had a follow-up call to confirm the reading value and correct meter number.

Thank you for your assistance.

4Paul Hartigan of Randburg writes: I wrote to Metrowatch in February about my billing issues. I received a letter and was phoned by a gentleman who was going to come and look at my meter. I thought all was starting to look hopeful.

But since then nothing has happened and my latest bill is still incorrect.

I am desperate to go on to prepaid but I cannot until my bill has been sorted out.

Hartigan writes again: Thank you, I finally have one meter reading on my bill with the correct meter number on it. Thank you for all your efforts. Much appreciated.

5Nono Ledwaba-Mweli writes: I would like to thank Kgomotso Shabane from the City of Joburg call centre for the prompt and professional service rendered. I can safely say this is the first time ever I got joy from this service provider.

I called at 2.34pm and four minutes later I had received my requested statement, and both my e-mail address and my postal address have been updated. Thumbs up to you, City of Joburg, for bringing on board people of Shabane’s calibre.


sign up
 
 

Comment Guidelines



  1. Please read our comment guidelines.
  2. Login and register, if you haven’ t already.
  3. Write your comment in the block below and click (Post As)
  4. Has a comment offended you? Hover your mouse over the comment and wait until a small triangle appears on the right-hand side. Click triangle () and select "Flag as inappropriate". Our moderators will take action if need be.