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Tony Soll writes: I thought you might find this amusing. I now realise why it takes forever to get through to electricity accounts at Joburg connect on 011 375 5555.

Due to the postal strike in our area, I have not received my electricity bill timeously, and have had to resort to calling to request an account by e-mail.

I called on Thursday around 7.15am, and, after about five minutes, my call was answered “unintentionally”.

I say this because all I heard for the next seven minutes or so was a group of women engaged in a casual discussion, with much cackling and laughter. Shoprite Checkers seemed to the main focus of the discussion.

Eventually an agent came on line and dealt with my request, quite promptly I must add.

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