When a food label is wrong...

A shopper is seen leaving Woolworths in this file photograph. Picture: Independent Media

A shopper is seen leaving Woolworths in this file photograph. Picture: Independent Media

Published Oct 30, 2015

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Cape Town - A Durban woman who was worried about labelling of products at Woolworths laid a complaint with the National Consumer Commission.

TimesLive reports that the customer noticed two different labels on the packaging of fruit on two different occasions within the space of a few months.

A label on oranges said they were from Israel, but a second label indicated the same oranges were from Spain, the news website reported

A few months later she bought a punnet of fruit that had two different labels with the country of origin - one said Israel and the other said South Africa.

In the complaint, the customer said she wanted Woolworths to be fined for "purposefully defrauding consumers" and for all proceeds to be donated to charity.

Woolworths said there was a "packaging error" and this had been taken up with the supplier.

The upset consumer was compensated with a R50 voucher, TimesLive said.

Consumer commissioner Ebrahim Mohamed is quoted as saying: "I wish to clarify the fact that the NCC investigation is not into false Israeli labelling by Woolworths, but rather a much broader industry-wide investigation focusing on labelling and trade descriptions by retailers, including Woolworths."

IOL

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