London - Most restaurants would welcome a customer who ate with them three times a week for a year.
But Kerry Prior ended up being banned after sending back 90 percent of her meals.
She was sent packing by Frankie & Benny’s in Aldershot, Hampshire, with a voucher offering her and a friend two free dishes – on condition she went to another branch of the Italian-American restaurant chain.
The 34-year-old was “outraged” and insists she enjoys eating at Frankie & Benny’s, despite complaining about “burnt” food and being served “cold bacon” and “frozen fish fingers”.
She has also claimed to have been served fried eggs when she ordered poached and a well done steak when she asked for rare. However, she still goes there for regular evening meals with her husband Tony, 41, and their four-year-old son, Cole.
“I go there with my friends and it is a good place to meet colleagues,” said Prior, who is a leader for Weight Watchers.
“I went in one morning with my two friends but the chef refused to serve me breakfast. The supervisor said, ‘He is refusing to cook for you because you always send the food back’.
“They basically barred me, which is outrageous.”
Prior admits to being fussy but says she is never rude and always pays for her meals. “If I send it back it always come back fine – the food should be of a certain standard,” she said.
“The staff are really nice in there and there is a pleasant atmosphere. But one Sunday I went with seven friends and we all sent our breakfasts back. The food was burnt. It had cold bacon.”
However, managers at the restaurant chain have now lifted the ban. “Our chef acted outside of company policy, in a way Frankie & Benny’s do not condone,” said a spokesman.
“Our intention is always to cook food for the customer’s satisfaction and on this occasion the chef should have cooked the food the way she wanted it.”
It has offered Prior, from Farnham, Surrey, a free meal for two.
Daily Mail