Cape Town - Delivering on your promise is the best way to fulfill your client's expectations and world renowned guided holiday operator Trafalgar knows this better than most.
“Trafalgar has pioneered the insider experience because this is what our customers are yearning for”, says managing director Theresa Szejwallo, “and we're constantly fine-tuning and reworking our offering to satisfy our guests very particular travel needs.
“Trafalgar travellers don't want to just visit a destination. They want to be immersed in the history, the culture, the dining, the local way of life. They want to do more than just scratch the surface. Our whole Insider offering fulfills this yearning.”
Trafalgar delivers on this promise to take guests beyond the expected and are able to do so because of the time and energy invested in creating this unique Insider concept.
“We don't scratch the surface, as is the case with our rivals; we offer authentic, deeper experiences that no one in the industry can match. What we say is what you get and more.”
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“We all know that the rand is taking a turn for the worse and that the repo rate has just recently increased, but we continue to honour our Rand Price Guarantee giving clients peace of mind that their 2014 holiday will not be subjected to the effects of the crushing exchange rate freefall.”
Trafalgar and the wider company's 'careful' hedging policy protects against price rises and ensures consumer goodwill, Szejwallo adds.
Theresa's belief in her product is such that she uses her personal holiday time to experience exactly what Trafalgar's guests themselves will enjoy.
“I have recently returned from a three week guided holiday in South America and I can ratify all our claims from my personal experience. I know what goes into providing a Be My Guest dinner in someone's home or a Hidden Treasure that only the Travel Director knows of and shares with his guests.
“I have personally experienced how professional Trafalgar's expert guides are, the passion with which they deliver Insider experiences to guests is unrivalled and the amount of work that goes into providing a seamless guided holiday from beginning to end is unparalleled.”
“We've put in the time at the coalface to ensure we deliver on our promises and we continue to fine-tune our offering all the time.”
Theresa concludes that the experience of her Trafalgar through South America was incredibly rewarding to witness first-hand. “It's one thing to promote your product at trade launches around the country, but I feel I've been vastly underselling my brand for what it really is. The Real Deal campaign will go a long way to reminding agents of the value that Trafalgar gives their clients through our unique Insider Experience.”
For more information about travelling like an Insider with Trafalgar contact them on (011) 280 8400 or visit www.trafalgar.com