They claimed repeated attempts to get clarity from Liberty Life had fallen on deaf ears, with none of the company’s executives able to give straight answers on why they had not been paid the outstanding commission.
A financial adviser who spoke on condition of anonymity said this was the first time he had experienced non-payments in 10 years at the group.
“What has been the biggest problem is that no-one is communicating with us to give us clarity on the matter,” he said. “I have personally written emails which were ignored or not answered by the employer. Attempts to get the head of commissions to respond also drew a muted response.”
Liberty Life was not immediately available for comment.