JOHANNESBURG – Pay-TV service provider MultiChoice is set to face a strike on Friday at its customer care call centres and the walk-in centres led by union Information Communication Technology (ICTU).
ICTU said on Thursday that MultiChoice had sent a letter threatening civil litigation against the union for “launching first historic strike” against the company.
“The strike action will begin tomorrow, August 23, 2019 and it is expected to inconvenience all 7.7million customers who are either having payment or service queries. This strike comes at the time when MultiChoice has deployed new integrated billing system on 21 August and it is experiencing its own failures," it said in a statement.
MultiChoice in June announced it was planning to retrench up to 2194 in its customer service operations. ICTU said on Thursday that the strike was “in support of ICTU submission and position within retrenchments proceedings that MultiChoice has failed to provide evidence and or withheld proper evidence of their rationale as required by the law. Section 189 of Labour Relations Act (Act) compels the employer to reason its rationale for dismissals on operational basis, which included providing substantiated and or prima facie evidence”.
ICTU alleged that MultiChoice withheld or failed to provide information that ICTU had requested.