Group chief executive Antony Leeming said Sun International would commence with a comprehensive review of Sun City's operations to achieve operational efficiency and to enhance the guest experience. “We are reviewing Sun City, because we are trying to improve the experiences of our guests to ensure that we meet their needs. The review is about getting our service right,” said Leeming.
Income from Sun City fell to R740million from R784m in 2018, while the hotel's occupancy was at 61percent, down 10percent on the prior year, with the average room rate down 2 percent to R1807.
The group said the hotel's trading for the period was volatile, with a difficult start to the year following the December hail storm, while trading improved in May and June. It said the outlook remained uncertain.
Sun City's gaming income dropped 3percent to R241m. In the year ended December 2018, the group impaired R306m of the value of Sun City, partly as a result of the severe hailstorm in December last year, which resulted in the resort temporarily losing a number of rooms. However, income from Time Square rose 15percent to R671m from R582m in 2018. Its casino market share was at 14.6 percent, up from 13.5percent in 2018.