Business Process Enabling South Africa says the country is becoming a premier BPO destination

BPeSA logo. Picture: Supplied

BPeSA logo. Picture: Supplied

Published Nov 26, 2021

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The BPO (Business Process Outsourcing) Virtual Conference hosted by Business Process Enabling South Africa (BPeSA), in association for Global Business Services (GBS) in the country, revealed that South Africa is a becoming as a preferred BPO destination.

Deputy Director General at The Department of Trade and Industry Malebo Mabetjie Thompson opened the two-day event. The conference focused on technology, sustainability, making the sector more environmentally friendly and data protection.

BPeSA announced that the government is committed to the sector and named it a priority for 2022. Thompson stressed the importance of Public-Private Partnerships in delivering BPO-led global business services and how government is shifting to better align to the needs of the sector through a GBS (global business services) Masterplan.

CEO of BPeSA Andy Searle said commented on the conversations that were had at the event. “The energy, commitment and enthusiasm from business leaders throughout the conference highlighted the importance of this sector. Not just to create jobs, but to unlock what is still largely an untapped economic opportunity for South Africa,” said Searle.

According to Searle, commitment from both government leaders and private sector visionaries has been staggering. He said it shows that South Africa is open for business, but while there are still challenges, the approach to talent sourcing, digital technologies, and a focus on sustainability will be central to taking this sector into the future.

Sim Tshabalala, Group CEO of Standard Bank said there was the need for the public and public sector businesses to share economic data to prove its viability and quell any concerns facing potential. Chairperson of GT&GSA (Global Technologies and Business Services Council) Kerry Hallard said covid-19 did not stall the need for global collaboration; instead, it accelerated it.

”Services are at the heart of the modern economy. What sets us apart in South Africa is not just the language benefits, favourable time zones, and a growing educated talent pool but our agility to adapt to and deploy these services with speed. All while meeting the governance and compliance requirements of our global customers, “said Hallard.

BUSINESS REPORT ONLINE

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