INTERNATIONAL – DBS Group Holdings, Southeast Asia’s biggest bank, unveiled a service that will allow wealthy clients to interact with their relationship managers on WeChat and WhatsApp.
The Singapore-based lender will begin registering interested clients for the service known as Wealth Chat, DBS said Tuesday in an emailed statement.
It will initially provide content such as investment reports and research insights, with services such as trade placement to be added progressively next year, the bank said.
Banks around the world have been grappling with the issue of communicating with clients using mobile messaging platforms because they can allow employees to circumvent officially monitored phone and email systems.
A former Jefferies Group banker was fined in the UK last year for sharing confidential information on WhatsApp.