MTN unsuccessful network upgrade affects users nationwide

File image: IOL

File image: IOL

Published Nov 24, 2017

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JOHANNESBURG - MTN users have been experiencing data problems in parts of South Africa after an “unsuccessful” network upgrade.

Network users have reported bad signal and data problems since early on Thursday morning.

MTN has now confirmed that the problem is specifically affecting users' data, which can't be accessed.

“The upgrade was unfortunately unsuccessful and has resulted in a data fault on the network serving Randburg and parts of Cape Town. Only the data service is affected, voice systems remain fully functional, said MTN. 

MTN spokesperson Jacqui O'Sullivan has apologized to users and says they are hopeful that the problem will be resolved in the next hour. 

"The Randburg node may be having some impact on traffic in other areas of the network. It is a data problem, voice is not affected whatsoever and we do anticipate that the problem will be solved by about 9.30am this morning.", said O'Sullivan. 

Currently, data services still remain inaccessible for many users. 

The way I'm not in the mood for network issues so early in the morning @MTNza #MTN pic.twitter.com/4f2apuS2HQ

— 💫 (@Miss_Lahnda) November 23, 2017

@MTNza @MTNzaService Dear #MTN, I just bought airtime of R180 and it gone... what is happening?? Not to mention my data service is not working!

— Hehehe (@_HeeHeeHee_) November 23, 2017

#MTN you are pathetic. I have been offline since this morning but I suppose you want your money on time. That is how it works right? @MTNza what pathetic service! Some of us need internet for work!

— Geoffrey Jacobs (@Jacobs_GM) November 23, 2017

- BUSINESS REPORT ONLINE

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