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Here is how the 'great resignation' can impact your business

People working and keeping safe social distance. Picture: Supplied

People working and keeping safe social distance. Picture: Supplied

Published Dec 1, 2021


By Joanne Bushell

If ‘The Great Resignation’ sounds too dramatic to take seriously, hold on to your hat. While the term might seem overblown, Microsoft’s Work Trend Index survey of more than 31,000 workers around the world confirms 41 percent of people – almost half the global workforce – are considering quitting their jobs in 2021. People’s priorities have shifted in the wake of the pandemic, with record numbers leaving their jobs.

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While South Africa faces a record high unemployment rate, which hit 34.9 percent in the third quarter quarter of 2021, there is still a dearth of skills in certain sectors. This means highly skilled South Africans have the opportunity to be more discriminant in the work they choose to take on post-pandemic.

Working longer hours with no boundaries during the protracted Covid-19 lockdown is starting to bite, with many employees feeling overworked and quitting their jobs as a result. This is according to the latest survey by reward-management platform Remchannel, which found the global “great resignation” trend seen in other parts of the world, where employees voluntarily leave their jobs, is also emerging in SA.

Remchannel — which is Old Mutual Corporate’s reward-management platform — found 88 percent of companies which responded to the survey said staff were working longer hours than ever. It also found 32 percent said employees were expected to answer emails outside traditional working hours. The downside of working too hard, being subjected to travel restrictions, fewer opportunities to take leave and a toxic workplace culture is that many employees simply give up.

René Richter, MD of Remchannel, said staff turnover had increased by 16% across all sectors. Almost 69 percent of Remchannel remuneration survey participants indicated they struggled to attract new and retain existing talent. “The real cost of higher staff turnover and accrued leave, which is registered on the company’s books as a debt, indicates a liquidity risk to corporate SA. The pattern of burnout, toxic workplace culture and a drop in productivity suggests a ticking time bomb,” Richter said.

All in all, it’s no wonder that Anthony Klotz, Professor of Management at Texas A&M University, coined the phrase ‘The Great Resignation’ – also known as ‘The Great Quit’. According to Klotz, the trend is one of the main repercussions of the Covid-19 pandemic on the world of work. But why is it happening, and how worried should business leaders be?

What’s going on?

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While it’s arguably unsurprising that a global pandemic has forced some people to re-think their priorities, the scale of The Great Resignation is beyond what many experts might have imagined.

While some quitters are doing so in order to pursue lifelong dreams, establish different careers or spend more time with family, others are leaving more or less as a result of how their employers handled the pandemic.

Workers who felt ambivalent about their jobs before the crisis may have been pushed to ‘quitting point’ by poor Covid-19 policy, according to a recent study by Stanford University. The paper explains that businesses with ‘toxic’ environments tended to double down on decisions that made workers feel unsupported during Covid-19, with many making staff redundant.

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As the crisis has receded even employees who weren’t laid off have chosen to move on from such firms, which they now view as disinterested in the welfare of workers – not least because, in some cases, employees that were neither furloughed nor let go were expected to take on extra tasks, despite the risk of burnout. In short: companies that failed to acknowledge or try to alleviate the concerns of their workers at the height of the pandemic are now suffering the consequences.

The push to return to the office

Now, as restrictions in some areas are being lifted, a key concern for employees is whether they’re being put under pressure to head back to the office full-time – particularly if they’ve managed to work effectively from home.

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Dr LaNail R Plummer, CEO of Onyx Therapy Group, told Forbes magazine: “During this pandemic, we realised that many people can be extremely productive outside an office building and be happier, too. Forcing people to go back to the office communicates to employees that their company doesn’t value what the best work environment may be for [them].”

Dr Plummer argues that pushing employees to work in ways that aren’t good for their wellbeing – and which are difficult to justify in terms of productivity – is likely to lead to resignations. “Some [people] are experiencing sadness about missing out on dinner with their families or the freedom to take a walk in the middle of the day,” she explains. “There may be frustration about having to be in the same space with colleagues who don’t value them or having to return to commutes that are mentally and physically taxing.”

Hybrid has the answer

According to Microsoft, 73 percent of workers want flexible remote work options to remain in place, post-pandemic – and smart business leaders are already embracing a hybrid approach to work. This allows employees to split their time between the corporate HQ, home and a local flexible workspace.

The hybrid model offers benefits for employees, employers and the environment alike. Workers are free to base themselves at home, or at a flexspace closer to home so that they can lock in the work-life balance benefits they found during periods of lockdown. The reduction in commuting cuts companies’ carbon footprints and supports environmental goals, while empowering people to choose where they work maintains – and can even improve – productivity.

Firms who adopt the hybrid model can also bolster their bottom lines by reducing their spending on real-estate. Big companies including BP, JP Morgan Chase and Lloyds Banking Group have all stated their intent to shrink office space in the wake of the pandemic.

Looking to the future

For businesses looking to thrive in 2022 and beyond, the right approach to recruiting and retaining employees is vital. According to Accenture, 63 percent of organisations with high-growth characteristics have enabled ‘productivity anywhere’ workforce models, such as hybrid. On the other hand, 69 percent of negative or no-growth companies are still focused on where people are going to physically work.

Arguably, The Great Resignation is proof that employees’ mindsets are shifting – and perhaps we shouldn’t be shocked if, in the aftermath of Covid-19, people want to work to live rather than live to work. As the world moves forward, it’s going to be more important than ever for companies to focus on the health and happiness of their people. In many cases, that’s going to mean adoption of hybrid working for the long-term.

Joanne Bushell is the Managing Director of International Workplace Group (IWG).

*These views expressed here are not necessarily those of IOL or of title sites.


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