JOHANNESBURG – Create the kind of workplace and company culture that will attract great talent. If you hire brilliant people, they will make work feel more like play. This is according to business magnate, investor, author and philanthropist Richard Branson.
He touches on three vital cornerstones of a strong company, it hires talented people, it treats those people well and as a result of this, its people are able to do great work and rise to the top of their game.
Setting the perfect example, Euphoria explains that this is the type of environment it strives to create, not only because it benefits the employees and boosts operational efficiency, but because this kind of company culture directly benefits its clients. Well-placed employees who have access to all the right tools to do their job in a safe, secure and stimulating environment, offer clients service excellence.
With all this in place, employees are normally motivated to go above and beyond the call of duty to ensure that every client can count on seamless support throughout their journey. And since unbeatable service delivery is one of Euphoria's foremost business goals, investing in its people and their wellbeing has become somewhat of a no-brainer.
However, this positive company culture is not something that happened overnight, it took a fair amount of fine tuning to get where it is today. Over the years, management engaged directly with its employees to find the operational sweet spot that promotes productivity, but also allows its workforce to enjoy a healthy work-life balance.