London - Apple has been criticised for refusing to unlock a dead mother’s iPad for her grieving sons – telling them that they need her written permission.
Josh Grant, 26, became the co-executor of his mother Anthea Grant’s will and estate with brother Patrick when she passed away from breast cancer, aged 59, earlier this year.
He said his mother enjoyed playing games on the iPad after her husband died in 2010.
On his blog, named Mustn’t Grumble, Mr Grant wrote: “Unfortunately in her dying days she didn’t think to tell us her Apple ID password. Funnily enough, I think she had bigger things to worry about.
“A tiny piece of [the] estate is her iPad, which my brothers and I agreed could go to Patrick. In order to clear mum’s account from the iPad and set Patrick’s up they have asked for written permission from mum.”
After reiterating to Apple that their mother had passed away, Mr Grant said the tech giant asked to see copies of her death certificate, will and a letter from the family’s solicitor.
However, this was still not enough and the brothers were then told by the US firm to provide a court order to unlock the device, invoking the Electronic Communications Privacy Act – a procedure which could cost hundreds of pounds.
Apple were unavailable to comment. - Daily Mail