Gartner discussed the predictions and findings at their global 2018 Symposium/ITxpo, in Orlando, Florida.

CAPE TOWN – Research firm Gartner presented and released a report based on IT organisations and the technologies that will affect them and their businesses in 2019 and the future at their global 2018 Symposium/ITxpo, in Orlando, Florida.

In the report, Gartner focuses on three aspects of current digital innovation such as:

  • Artificial intelligence (AI) and the skills required, 
  • Cultural advancement, and
  • Processes becoming products.

“Organizations can turn continuous change into an asset if they sharpen their vision in order to see the future coming ahead of the change,” said Daryl Plummer, Gartner Distinguished Vice President, Analyst, at Gartner Symposium/ITxpo 2018.

“As the advance of technology concepts continues to outpace the ability of enterprises to keep up, organisations now face the possibility that so much change will increasingly seem chaotic. But chaos does not mean there is no order. The key is that CIOs will need to find their way to identifying practical actions that can be seen within the chaos.”

Here are the predictions, according to Gartner:

1. AI skills don’t scale

By 2020, 80 percent of AI projects will remain alchemy, run by wizards whose talents will not scale in the organization.

2. AI locates missing people

By 2023, there will be an 80 percent reduction in missing people in mature markets compared to 2018, due to AI face recognition.

3. Virtual care improves health

By 2023, U.S. emergency department visits will be reduced by 20 million due to enrollment of chronically ill patients in AI-enhanced virtual care.

4. Affidavits fail to cyberbully

By 2023, 25 percent of organisations will require employees to sign affidavits to avoid cyberbullying, but 70% of these initiatives will fail.

5. Diversity drives financial targets

Through 2022, 75 percent of organisations with frontline decision-making teams reflecting a diverse and inclusive culture will exceed their financial targets.

6. Personal data poisons blockchain

By 2021, 75 percent of public blockchains will suffer “privacy poisoning” — inserted personal data that renders the blockchain noncompliant with privacy laws.

7. Privacy laws cripple ad sales
By 2023, e-privacy regulations will increase online costs by minimizing the use of “cookies,” thus crippling the current internet ad revenue machine.

8. Cloud spawns new products
Through 2022, a fast path to digital will be converting internal capabilities to external revenue-generating products using cloud economics and flexibility.

9. Gatekeepers gain market share

By 2022, companies leveraging the “gatekeeper” position of the digital giants will capture 40% global market share on average in their industry.

In 2019, the digital giants will deliver double-digit revenue growth by attracting more users globally and supporting more usage. 

10. Social media

Gartner states that through 2021, social media scandals and security breaches will have zero effect when it comes to consumer engagement.

“For the last five years, multiple issues have arisen every year, in each case leading to significant coverage in the media, but the ramifications have been minimal. A main reason is the lack of choice and competition,” said Plummer.

“The ‘network effect,’ which makes it hard to switch to a different service because everybody is using the service, has proven to be very powerful. Even with a negative sentiment, there has been no change so far. Why would the next years be different?”