INTERNATIONAL - Uber will be releasing a new suite of tools that are designed to help communication between drivers and riders and make pick-ups less stressful.
According to a report by The Verge, Uber says it’s constantly looking for ways to cut through the clutter and reduce the number of rides that ultimately get canceled — an action that leads to what Uber calls “wasted supply.”
“When the driver has not yet arrived at the pickup location, there’s this resounding sense of stress on their part, because they don’t know what to look for necessarily,” said Ryan Yu, Uber’s product manager for rider experiences".
One of the first tools that will be available is called Spotlight.
Spotlight can be used to light up your phone screens with a specific color, giving drivers a clearer sense of which person they are picking up.
This was introduced as riders will hold their phones up in the air to signal their driver, according to Uber.
Also, drivers will receive a message so they know to look for, such as a yellow screen rather than a pink or green one.
Uber’s also providing a better way to communicate your location to your driver.
You can either send a message in the app with an extra detail, like “I’m wearing a red hat” or “I’m standing on the corner,” or you can choose from a list of canned messages like “be right there.”
The app will read the messages you send out loud so that drivers are not distracted when they are driving.
Lastly, Uber says it now guarantees that all pre-scheduled pickups will be on time.
So if your scheduled ride is ever late, Uber will compensate you with some money towards your next ride.
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- BUSINESS REPORT ONLINE