Apologies for the incorrect billing issue. We're allocating FREE 500MB valid for 3 days to affected customers. Dial *111# for your balance. pic.twitter.com/MYDUftTZfa
CAPE TOWN – Customers who were recently affected by Vodacom’s billing issues will get 500MB worth of data free as compensation, the company announced on Wednesday.
This free data will be only valid for 3 days and Vodacom consumers can check if they received the compensation by dialling *111#.
Vodacom on Tuesday said it was refunding airtime and data to customers whose data mysteriously disappeared.
The largest mobile operator in South Africa trended on social media on Monday evening with subscribers complaining that their data and airtime was disappearing.
Responding to the complaints on Monday night, Vodacom apologised and said technicians were working to resolve the problem.
The mobile operator said it was also aware customers were unable to use purchased bundles and were getting depletion notifications.
"Vodacom is committed to ensuring that all affected customers will be refunded in full. Thanks again for your patience."
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