Cape Town - The City of Cape Town encourages residents who are due to renew their vehicle licences to do so as soon as possible to avoid long queues. November and December are traditionally the busiest months for the motor vehicle registration offices.
Residents are reminded to apply for their motor vehicle licence discs timeously as higher volumes and longer queues are traditionally experienced ahead of the December holiday season.
In February 2018, the City implemented the first queuing system (ticketing system) in the motor vehicle renewal and licensing section in the Cape Town Civic Centre. The system was also implemented earlier this year at the new Revenue Customer Care and Motor Vehicle Registration and Licencing (MVRL) Office at Table Bay Mall in Sunningdale. It is hoped that this system will reduce discomfort for customers, particularly over the upcoming busy period.
The City is in the process of rolling this system out to other contact centres.
"The City has put measures in place to deal with the high volume that is traditionally experienced during the holiday season. However, residents should still expect longer waiting during this time. Residents are also reminded that they can renew their licence discs online," said Mayco Member for Finance, Ian Neilson.
Online disc applications
An online licence application takes approximately 14 days from the date of application to receiving it in the post, so residents must please keep this in mind and act in good time. Residents who would like to go this route can do so via the City’s online services portal ( http://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences/Pay-your-vehicle-licence).
Bring proof of address
Residents are reminded to take their proof of address with them when renewing their motor vehicle licences. This must be done annually as per National Government requirements. It is important for residents to have all of the required documentation with them when they apply for licence disc renewals to prevent additional delays.
Card payment facilities are available for vehicle licence disc renewals at all the motor vehicle licence offices.