The SA Guide Dog Association (GDA) said every person with a working dog is going to experience the problem of being denied entry at premises because of their dog.
Mobility instructor and regional manager Cheryl Robertson said: “The problem comes from the security guards, who are not educated, as they are the entry point.
“There is a lot of ignorance. Sometimes it's because people just don't know how to react and some just don't like dogs.”
Robertson shared her views following an Equality Court ruling which declared that the denial of access to guide dog owner Amanda Bester and her dog Reo at the offices of the Department of Home Affairs in Mossel Bay was unfair discrimination.