The announcement was made on Friday. Nersa spokesperson Charles Hlebela said the investigation was launched after an outcry from a number of communities.
“Nersa received numerous complaints regarding the City of Cape Town’s electricity tariffs and is looking into the matter,” Hlebela said.
Bo-Kaap Civic and Ratepayers Association secretary Jacky Poking has welcomed the investigation.
“The residents of the city have been struggling under the high tariffs and have complained bitterly about it. Now, with the increase in rates, water and electricity - it’s becoming very difficult to continue living within the city, especially in Bo-Kaap,” she said.