Many say they have turned to neighbourhood watches, Community Policing Forums (CPF) and the City's Metro Police to respond to incidents, instead of SAPS.
Western Cape police ombudsman Vusi Pikoli said his office had received more than 1 000 complaints against the police, which range from poor communication to poor response time and general bad behaviour.
Pikoli said the majority of the complaints, about 65%, are from the Cape metro. “The work we do, we tend to police inefficiency, we want them to be able to look at their work and see where they can improve, so that there is more public confidence and trust in (the) work of police, therefore enhancing (the) work of police. Part of our job is to ensure there is a good partnership between police and community.” He added that the lack of resources could be one of the reasons for the state of the police.
“Some complaints we get say there are not sufficient cars or manpower, others say it is incompetence at times and they are not doing their work properly.”