In the case of Life Esidimeni, a contract with a competent private contractor was terminated. In the case of Sassa, the services of a competent private contractor must be terminated to teach them a lesson and because they make money from providing their services.
The end result will inevitably be the same. Every ordinary South African who actually visits the Post Office knows the truth. The staff are indifferent, slow and often lack basic supplies like paper and ink. Queues are unbearably long and office hours are short.
Nobody will pay grants during the inevitable next strike. The Post Bank doesn’t even have a banking licence and doesn’t operate any modern technology, like the ATMs that would be required to pay out grants.
* Jane Smith is from Germiston
** The views expressed here are not necessarily those of Independent Media.