Durban’s King Shaka International Airport has been ranked the second best airport in Africa at the Airports Council International’s Airport Service Quality (ASQ) Awards.
King Shaka International tied with Cape Town International in the Best Airport by Region category for the airports handling more than two million passengers a year, while OR Tambo International came third.
The top position in the same category was won by Mauritius.
Upington also nabbed an award when it was crowned the Best Airport in Africa in the under two million passengers category.
The ASQ Awards are based on more than 550 000 passenger surveys at more 300 airports across more than 80 countries, over the course of last year.
The year’s results represent the world’s best-in-class airports regarding improvements in customer experience, based on passengers’ reviews.
Acsa chief executive, Bongani Maseko, said the awards were recognition of the commitment made to provide the best service to the many passengers who use their airports.
“Every day we deal with thousands of passengers, customers and airline staff and it is our job to ensure they leave our airports with a positive experience.
“These awards are testimony to the passion of our staff in delivering service excellence and their unwavering commitment and contribution in serving all of our customers with pride.”
Angela Gittens, Airports Council International World’s director-general, said: “Airports have evolved into complex, customer-focused businesses in their own right, that in many cases are in direct competition with each other for passenger traffic. More than anything, ASQ is a way for participants to measure the extent to which they deliver on these expectations.”
Maseko said Acsa was always looking at innovative ways to enhance the quality of its services and improve passengers’ experiences in their nine airports