Home Affairs spokesperson David Hlabane said the reason their computers were offline was due to an upgrade conducted on the Live Capture System for smart card identity documents and passports. However, he said, all other services and transactions were available, such as the issuing of birth, marriage and death certificates.
“The system upgrade affected all the 193 modernised offices that are on Live Capture, from last Friday, March 29, at 3pm. The offices were to be back online on Monday, April 1.
“However, after the upgrades, there were some technical glitches and the offices were still offline. The offices are back online, although we are still working on stabilising the system following the upgrades,” Hlabane said.
However, the Daily News had received complaints about the computers being offline before March29.