How to find a good restaurant when you are not on your home turf
Restaurants / 13 August 2019, 7:00pm / Lionel Page and Romain Gauriot
Where to eat? It’s a question you’ve probably pondered when visiting somewhere unfamiliar. Though it’s fun to explore a strange suburb, town or city, when you’re hungry you’d rather minimise the chance of paying exorbitant prices for an unpleasant experience.
Can economics help?
We’ve combined economic theory with data from online restaurant ratings to identify a few simple strategies that will help you find a decent restaurant in unfamiliar places.
The key? Location is almost everything – but in the opposite sense to what a real estate agent would have you think. When it comes to restaurants, quality of location is inversely correlated to quality of food and service.
The first economic principle that’s important here are “search costs”.
If you’re from out of town, it’s likely your search strategy will involve looking for something appealing within walking distance of where you are staying. To decide if it’s appealing will involve walking past it.
Suppose you do this. Perhaps it not exactly what you wanted. Should you press on, looking for a better option?
It’s a risk. You may end up trudging around only to end back at the same spot 30 minutes later. Settling on the first restaurant you find may therefore be the best option to minimise search costs.
Economic theory provides a key insight about markets with search costs for customers. Businesses can take advantage of these costs to raise prices or lower quality. They can do this because they deal with more uninformed customers.
Consider a large city with tourist and non-tourist areas.
In non-tourist areas, restaurants will rely on local customers. If they do not provide good food and prices, customers are likely to go elsewhere next time. A restaurant that satisfies its customers will get return business; one that doesn’t is more likely to go out of business.
In tourist areas, the situation is different. Visitors do not know the quality of each restaurant they encounter, and at best might be repeat customers for a few days. So restaurants can charge higher prices and serve lower quality food without much risk of harming long-term profits.
Big data to the rescue
To investigate how customer ignorance influences restaurants price and quality, we used data from Yelp, a major online platform where users rate restaurants.
Yelp has a global outreach that allowed us to investigate this question in cities all over the world, such as Paris, London and Sydney.
We mapped Yelp’s ratings on to topographical information from OpenStreetMap, an open-source repository of local information on streets and buildings.
What we found was exactly what was predicted by economic theory: restaurants in tourist areas have lower ratings than those in non-tourist areas.
The existence of tourist traps may come as no surprise. If you’ve ever gone sight-seeing in a big city, you know there are restaurants whose business is based on attracting tourists, and that they are often pricey and ordinary.
This insight goes beyond just restaurants. In economic terms, any time a business deals with uninformed customers, higher prices and lower quality is more likely.
A key characteristic to attract uninformed customers is visibility. A restaurant on a main road or busy thoroughfare, for example, can be found by potential customers simply walking around.
To test whether restaurants with high visibility are indeeed more likely to offer worse deals, we looked at restaurants that were more visible but not necessarily in touristic locations.
We focused on corner restaurants – visible to pedestrians from two streets instead of just one.
Again we looked at Yelp ratings, and again the effect was there: corner restaurants had lower average ratings. The largest effect was for corner restaurants on big avenues in tourist areas, where average restaurant ratings were more than 0.2 stars (out of 5 stars) lower.
Find the hidden restaurants
So our advice is the following:
You maximise your chance of finding a fantastic dining experience by stepping away from the beaten tracks. Whether searching online or on foot, look for the “hidden restaurants” tucked away on side streets and the like. Avoid the establishments with huge garish signs that are clearly pitching themselves to tourists.
Your second-best option, when in doubt, is to look for a chain restaurant as a “safe haven” in a touristic location. Such establishments are unlikely to offer you a surprising experience, one way or other other. What you expect is probably what you’ll get.
But when it comes to restaurants, the better option is usually around the corner.
Lionel Page, Professor in Economics, University of Technology Sydney and Romain Gauriot, Postdoctoral Associate, New York University Abu Dhabi
This article is republished from The Conversation under a Creative Commons license. Read the original article.