Pretoria – With so much trouble in the world, ranging from social pressures, crime, suicides and an escalating divorce rate, it’s no wonder that people feel frustrated and in constant despair about life.
The problem is not the actual problems themselves, as conflict and crisis will always be part of human nature. The real problem lies with what we do about the prevailing problems and how we manage these problems. Often people feel discouraged and in utter desolation because they feel their problems can never be solved.
In most cases the best remedy is for those in trouble is to have someone to lend them an ear and listen to their problems.
LifeLine Pretoria has been providing a confidential counselling service to all members of the community who are in need or in crisis, for the last 40 years. “Our aim is to help people find solutions to their problems, because who else can solve your problems but yourself. We are here to listen to people’s stories and help them help themselves,” said Flick Mullan, a volunteer at the centre for decades.
Mullan also spoke about how trained counsellors, skilled in the art of listening, provided quality service. “They are committed to giving emotional support either telephonically or through face-to-face interviews,” explained Mullan.