Durban - Facebook accounts are increasingly targeted by hackers and scammers. It’s not uncommon for someone to break into an account and use it to send spam or scams targeting a person’s Facebook friends and family. A lot of apps and websites now let you sign in using your Facebook account, so if it’s compromised then those services can be too.
Sometimes, the damage to a compromised account is limited and nothing more than the account password is changed, but often it’s a lot worse than that. Recently, for example, a friend lost her account completely after a hacker cracked her password and changed the email address and phone number associated with the account.
Facebook the company is a huge, automated machine - don’t think that you can simply call them, provide ID and explain what has happened. Believe me, I’ve tried, and received nothing more than a recorded message referring me to Facebook’s online help at www.facebook.com/hacked. If your circumstances don’t match the scenarios described there, you’re out of options.
Security: Facebook provides a variety of tools such as two-factor authentication to protect your account even if someone does discover your password, and recovery options that can help you get back into your account if you’ve forgotten your login details or your account is compromised.
This week and next, I’ll cover the security settings you need to edit and personalise. For most of these, you’ll want to access the settings area of your Facebook profile. To do this, when signed in to Facebook using a web browser, click the little arrow pointing downwards at the top right corner of the window, then click Settings. Next, click “Security and login”. Some of these settings can also be accessed in the Facebook mobile app. Click the three lines in the lower right corner, then scroll down to “Settings & Privacy”.