Johannesburg - You want to know that when you hand your car over for costly repairs that they will be done properly. But what if they aren’t? Retail Motor Industry Organisation head Jakkie Olivier says there is recourse for inefficient servicing of vehicles - if you've used the right service provider.
“It’s so important for vehicle owners to understand that by using an accredited service provider they are protected,” he said, pointing out that the RMI has a dispute resolution process in place to assist customers who are dissatisfied with the service rendered by its members.
“It’s for this very reason that it’s important to use an RMI accredited repairer," he insisted. "That way you can be assured that there will be repercussions for services not rendered adequately.”
If you're dissatisfied with the job done, he explained, your first step should be to contact the RMI directly.
“Give us a call," he advised. "Register your dispute and once we have all the information we will engage with the RMI member in order to find a resolution. We go through a process of facilitation where discussions are held between all parties.”